Fortunately, we've had a very lean winter in terms of snowfall. I say fortunately because if we had been relying on Tony's Snowblowing for any service what-so-ever, we'd be in a terrible state.
We've had two snowfalls which would merit their actions, and both times, service has been terrible. The first snowfall, Tony didn't bother to show up at all! We waited all night, and all day, but no snowblowing. We finally phoned the next day, and their voice-mailbox was full! We couldn't even leave a message!
The next snowfall occured just a couple of days ago. Tony showed up late at night and cleared 1/2 of our driveway, didn't bother to clean around the car we have to leave parked in the other half of the driveway, and certainly didn't clear our walkway. We called again, left a message, and still haven't heard from them. TERRIBLE SERVICE.
Further digging has shown lots of unsatisfied Tony's customers:
- Canuckflack
- Bad listing in the Ottawa Better Business Bureau
- And even a news story by the CBC showing how terrible they are!
Update: March 02. We had a big snowfall today, and Tony's up to his usual tricks. Check the comments for more confirmations of Tony's terrible service. At least this time, he showed up and cleaned part of our driveway within 24 hours of the snowfall - but he left a huge swath uncleaned in front of our garage. If YOU'VE had terrible service from Tony or any other contractor, let us know! Our email address is near the top of the page, or, leave a comment!
Update: March 18. Some of the comments have mentioned a CBC story on Friday March 16 saying that Tony's has been sued! I'm only sorry there hasn't been a better opportunity for more of us to get in on the suit. I'll update as more info becomes available.
Update: September 2007. Tony has sent out a contrite letter explaining last year's issues and promising to do much better this year. I'm stunned that he would think that ANYONE would use him two years in a row. Here's a link to the letter he sent, and this year's contract. I don't understand how the contract says "Under New Management" yet the letter is signed by "Tony Putinski!!!!
Update: Dec 9, 2007. Tony's still up to his same old tricks in 2007/2008. Many many complaints are being posted to this and other blogs and forums. I'm sorry if you got caught using Tony again, and I'm sad Tony has not improved.
